Shipping Policy
Welcome to Mumuxu. We are committed to delivering your favorite incense, dhoop sticks, cones, and fragrance products safely and on time across India.
Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
- Estimated delivery time is usually 3–7 business days depending on your location.
- Remote or rural areas may require additional delivery time.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- We may offer free shipping on selected orders, offers, or promotional campaigns.
Order Tracking
- Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (if available).
Delivery Partners
- We work with trusted courier and logistics partners to ensure secure and timely delivery.
Delayed or Failed Deliveries
- Delivery timelines may occasionally be affected due to weather conditions, public holidays, courier delays, or unforeseen circumstances.
- If delivery fails because of an incorrect address or unavailable recipient, additional shipping charges may apply for re-delivery.
Damaged or Missing Products
- If you receive a damaged package or missing item, please contact us within 48 hours of delivery with proper photos and order details.
- We will review the issue and provide a suitable resolution.
Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details.
- Mumuxu is not responsible for delays or losses caused by incorrect addresses or contact information.
Contact Us
For shipping-related support or questions, please contact us:
Mumuxu Support Team
Email: info@mumuxu.com
Website: www.mumuxu.com
